Phone Systems

A New Phone System Is Calling...

Making the move to a new phone system and related unified communications infrastructure is a promising way to surpass the limitations of legacy business phone systems and provide your organization with better internal and customer-facing contact options.

By choosing ADC’s business phone solutions, you gain access not only to top phone features but also a full-scale unified communications platform. All your business communication needs are combined under one technological umbrella, driving easy collaboration, and enabling top-quality customer service.

ADC will develop a customized approach to each client’s business phone solution. By delivering a tailored experience, ADC empowers organizations to choose how they deploy and use their phone infrastructure. Whether this means delivering a solution that fits in with your current needs, developing a scalable solution that can grow with your company, or a complete change to suit a new vision and evolving needs

When it comes to the technical capabilities of a unified phone system, the list of features that will keep your team members in contact with each other and the outside world, ADC’s phone solutions contains everything a business needs. The following are some of the most important abilities associated with this solution:

Integrated Call Management and Collaboration

  • Personalized call routing: Find Me/Follow Me call routing functionality enables a user to set customized rules for which devices ring when receiving a call, whether those phones are company-owned or external numbers. VIP functionality enables only certain priority callers to ring certain devices, lessening the chances of missing the most important calls


  • Built-in presence and chat: The connection between phones and unified communications features allows employees to quickly chat with their peers via instant message, and to view who is currently occupied on the phone.


  • Collaboration: Advanced features allow for full integration with Active Directories, Azure, Office 365, Salesforce, Video Conferencing, and Texting.

Distributed Worker Support

  • Mobile phone integration: Business phone numbers can automatically ring a mobile device via Apple and Android App, ensuring workers are always reachable during business hours.


  • Office desk phone and softphone support: By connecting a modern voice over internet protocol (VOiP) desk phone on a broadband internet connection or a softphone application on a PC, an employee can get their office phone functionality when away from their usual desk.


  • Multiple location integration: A whole company can use the same cloud PBX system, ensuring that there is a consistent caller experience, no matter what office a person has reached. This can help organizations with many branch locations, present a consistent, unified front.

Trouble-Free Administration

  • Flexible auto attendant: The auto attendant system helps route incoming calls to the right person. The menu system is flexible and customizable, allowing companies to offer a smooth customer experience.


  • Web-based administration panel: The control panel is simple to understand, so administrators can tweak settings without calling in the IT department.


  • Easy reporting: Call records and call history are easy to access and view with this reporting functionality. Administrators can view a visual representation of the current queue status to assess how a call center is running. They can also pull historical data to help with accurate, data-based employee reviews.


  • Emergency management and recovery: A quick response to unexpected circumstances can inspire confidence in an organization. This feature allows a business to set up customized call routing, automatic greetings and auto attendant options during storms or other disruptions to the office routine.

Give us a call and get started with a new business phone system today

Are you ready to seek out new options regarding your business phone systems? Companies often realize their current capabilities are lacking when going through major changes, including the following scenarios:

  • Moving an office or opening a new location
  • Going through a period of rapid expansion
  • Standardizing communications systems across multiple sites
  • Addressing a noticeable failure with a legacy system

With that said, there is no bad time to assess your communications infrastructure and make a change for the better. If your business phone system is delivering anything less than top-quality functionality and service, you have ample reason to make a quick and effective upgrade to a new unified communications system.